Shipping Information

SHIPPING METHOD 

We use JNE (jne.co.id) and Si Cepat (sicepat.com) courier service for all of our domestic orders.

We do not accept instant or same day service.

SHIPPING DURATION

Please allow 1 - 7 working days for domestic shipping (Indonesia) using JNE REG and Si Cepat REG, depending on the destination. More distant cities might require longer shipping time.

• JAKARTA AREA. Estimated delivery time: 1- 5 working days after shipment.
• OTHER CITIES IN INDONESIA. Estimated delivery time: 2-7 working days after shipment.

We recommend JNE YES or Si Cepat BEST if you need your product to reach your place by 1-2 working days. Delay might occur during public holidays. 

 

SHIPPING FEE

Shipping cost will be added to your total purchase after you have checked out.

Shipping fees will be charged based on the weight of the order. If the accumulated weight exceeds 1 (one) kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page.

 

TRACKING YOUR SHIPMENT

Once your order has been shipped via JNE or SiCepat (domestic) , you will receive an automated e-mail with your tracking information. 

To track your order(s) please click here

 

SHIPPING SCHEDULE

When placing your order on HEY-GLOW.com, please note that we operate Monday through Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day.

Please allow 1 (one) day after payment confirmation for us to check your payment and pack your order. We will ship the order on the next working day after payment is received and confirmed. You will be sent a confirmation email once your order has been dispatched with the tracking information.

 

SHIPPING RULES AND RESTRICTIONS

We are not responsible for product risk of loss after we have passed on the package to the courier to be delivered to the address.

We do not take responsibility if the courier cannot deliver the package in time due to incomplete address and/or data, misspelled address and/or data or no recipient at the address.

Free shipping will be given if there are mistakes in the order(s).

 

INTERNATIONAL

Please contact us via email (hello@heyglow-id.com) or whatsapp us here for all international shipping arrangements.